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McDonalds App Has Issues And Store Blames Corporate ,Corporate Says Only Store Can Issue Refund

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Deerfield-News. com-Deerfield Beach, Fl-In what started out as a video for That’s Nectar, That’s Swill turned into a McDonald’s customer service nightmare. My order and what the store received was missing a Big Mac on their deals offer. At first when I gave them the order number they said they did not have it. But I could see in the app the order and the error. Trying to fix the error became impossible at the drive-thru. I parked and went into the restaurant waiting a few minutes finally an employee began to talk to me. That was not going to well either so now I just want to get out of there. I started live videoing on Facebook, employee clearly told me she could not cancel or refund the charge to my credit card. I placed an order at the store on West Hillsboro everything went smoothly.

Came back and wrote McDonald’s corporate to explain the situation and ask for a refund as the employee at the Military Trail location did not give me the order and did not want to correct the order or refund my credit card.

So here is McDonald’s response-

From: McDonald’s Customer Care <[email protected]>
Date: 11/21/23 4:41 PM (GMT-05:00)
To: “sales usedtires.com” <[email protected]>
Subject: Message from McDonald’s USA

Hello Howard Levy,Thank you for taking the time to contact us and share your experience with McDonald’s Customer Care. We apologize for any inconvenience experienced.In regard to your request for a refund, this must come directly from the restaurant location in which the order was purchased.We have advised the restaurant location of your request for a refund and the issues experienced on your visit.We appreciate the time you took to share your experience with us. We hope to have the opportunity of serving you again soon under the Golden Arches.

Sincerely,LorenMcDonald’s Customer Care

Case Number: 28071232
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