Deerfield-News.com-Deerfield Beach, Fl-Massachusetts has a special service connected to their 911 call system. Yesterday Facebook Friend, Gail Ruby contacted us to find out if we do also.
Silent 911 Call Procedure
The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.
If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch-tone wireline telephone or a cell phone. Apparently, Massachusetts was the first state to implement this statewide.
BSO Public Information Officer -Joy Ogelsby has responded and with the good news, we have this service available in Broward County!
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| Hi Howie,
We have procedures for Silent Interrogation that allow the caller to remain silent and simply press the phone keypad once for “yes” and twice for “no” in response to yes-and-no questions.
E. SILENT INTERROGATION: Should the caller be unable or unwilling to communicate during the interrogation sequence, the E911 Operator will utilize a silent interrogation procedure. Situations such as in progress domestic matters, burglaries, active shooter/active MCIs, or other incidents in which the caller is hesitant to speak should always be considered during the interrogation of these types of critical events. In these cases, the E911 Operator will:
1. Immediately advise the caller that they do not have to speak during the interrogation if the caller believes that they are in danger and as a result, do not wish to vocalize any further details.
2. Direct the caller to not disconnect, and advise that all further interrogation questions can be answered with a “yes” or “no” only response.
3. Direct the caller to depress one tone on their keypad for “yes”, and two tones on their keypad for “no”.
Best, Joy Oglesby Broward Sheriff’s Office |
